Sr.No |
Parameter |
Performance / Satisfaction Levels |
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Excellent |
Good |
Average |
Below Average |
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A) When Dealing With Us: |
1 |
Ease of accessibility to us on telephone/mobile/fax/email |
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2 |
Do we make you reasonably aware of our services ? |
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3 |
How do you rate receiving of our offer in time ? |
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4 |
Do you consider our offers as clear and comprehensive ? |
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B) IN RELATION TO OUR SERVICES |
5 |
How do you rate Timely completion of our activities ? (Testing/Investigation/Inspection/Certification) |
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6 |
How do you rate quality of our services(Testing/Inspection/Audit/Certification) ? |
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7 |
Did we extend adequate coverage of inspection/surveillance/testing services as per requirement ? |
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8 |
How was our response to any clarification/issues after the completion of the assignment? |
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9 |
Did we extend adequate coverage with Reports/Personnel as per the contract ? |
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C) IN RELATION WITH OUR DOCUMENTATION |
10 |
Do we issue our final reports/inspection/testing report as per the contractual duration ? |
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11 |
How do you perceive the quality of our Inspection/Testing/Audit/Certification report ? |
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12 |
The overall value of our services? |
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D) YOUR PERCEPTION ABOUT US |
13 |
How would you like to rate our surveyor for the overall performance of the Inspection activity? |
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14 |
How would you like to rate BV Brand Value to your projects/assignments? |
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