Customer Feedback Form

Client, Manufacturer & Vender Information


Bureau Veritas Information

We value your feedback. Kindly help us to evaluate our services and continuously improve to serve you better.

Please rate our performance by clicking the bullet. Click in only one cell per parameter

Sr.No Parameter Performance / Satisfaction Levels
    Excellent Good Average Below Average
  A) When Dealing With Us:
1 Ease of accessibility to us on telephone/mobile/fax/email
2 Do we make you reasonably aware of our services ?
3 How do you rate receiving of our offer in time ?
4 Do you consider our offers as clear and comprehensive ?
  B) IN RELATION TO OUR SERVICES
5 How do you rate Timely completion of our activities ? (Testing/Investigation/Inspection/Certification)
6 How do you rate quality of our services(Testing/Inspection/Audit/Certification) ?
7 Did we extend adequate coverage of inspection/surveillance/testing services as per requirement ?
8 How was our response to any clarification/issues after the completion of the assignment?
9 Did we extend adequate coverage with Reports/Personnel as per the contract ?
  C) IN RELATION WITH OUR DOCUMENTATION
10 Do we issue our final reports/inspection/testing report as per the contractual duration ?
11 How do you perceive the quality of our Inspection/Testing/Audit/Certification report ?
12 The overall value of our services?
  D) YOUR PERCEPTION ABOUT US
13 How would you like to rate our surveyor for the overall performance of the Inspection activity?
14 How would you like to rate BV Brand Value to your projects/assignments?

  Please provide your inputs on below:
A. Would you like to associate with us again for your future projects?

                                     
 

CTC/BVIL/Rev03/Feb 10, 2019