| Sr.No |
Parameter |
Performance / Satisfaction Levels |
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Excellent |
Good |
Average |
Below Average |
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A) When Dealing With Us: |
| 1 |
Ease of accessibility to us on telephone/mobile/fax/email |
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| 2 |
Do we make you reasonably aware of our services ? |
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| 3 |
How do you rate receiving of our offer in time ? |
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| 4 |
Do you consider our offers as clear and comprehensive ? |
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B) IN RELATION TO OUR SERVICES |
| 5 |
How do you rate Timely completion of our activities ? (Testing/Investigation/Inspection/Certification) |
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| 6 |
How do you rate quality of our services(Testing/Inspection/Audit/Certification) ? |
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| 7 |
Did we extend adequate coverage of inspection/surveillance/testing services as per requirement ? |
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| 8 |
How was our response to any clarification/issues after the completion of the assignment? |
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| 9 |
Did we extend adequate coverage with Reports/Personnel as per the contract ? |
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C) IN RELATION WITH OUR DOCUMENTATION |
| 10 |
Do we issue our final reports/inspection/testing report as per the contractual duration ? |
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| 11 |
How do you perceive the quality of our Inspection/Testing/Audit/Certification report ? |
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| 12 |
The overall value of our services? |
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D) YOUR PERCEPTION ABOUT US |
| 13 |
How would you like to rate our surveyor for the overall performance of the Inspection activity? |
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| 14 |
How would you like to rate BV Brand Value to your projects/assignments? |
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