Customer Feedback Form

Client, Manufacturer & Vender Information

Bureau Veritas Information

We value your feedback, help us to evaluate our services and continuously improve to serve you better.

Please rate BV performance by clicking the bullet. Click in only one cell per parameter

Sr.No Parameter Performance / Satisfaction Levels
    Excellent Good Average Below Average
  A) When Dealing With Us:
1 Ease of accessibility to us on telephone/ mobile/ fax ?
2 Do we make you reasonably aware of BV services?
3 Do you receive our offer in time?
4 Do you consider our offers as clear and comprehensive ?
  B) IN RELATION TO OUR SERVICES ( DESIGN REVIEW & INSPECTION)
5 Do we review your Technical Documents(Procedures/QAP/DRGS) in a timely manner ?
(In case applicable, please provide your rating)
6 How is the quality of our review of your technical documents ?
(In case applicable, please provide your rating)
7 Did BV extend adequate coverage of inspection services at your works as per the contract ?
8 Do the BV reports/feedback have adequate details?
9 How was our response to any clarification/issues after the completion of the work ?
  C) IN RELATION WITH OUR DOCUMENTATION
10 How do you perceive the quality of our Report / Certificate?
11 Do we issue our final report/certificate as per the contractual duration and if contract is silent, within 7 days ?
12 The overall value of BV services?
  D) YOUR PERCEPTION ABOUT OUR SURVEYOR
13 How would you like to rate our surveyor for the overall performance of the Inspection activity?

  Please provide your inputs on below:
A. Based on our Service, does BV name/brand add value to your products ?
B. Would you like to associate with BV again for your future projects ?

 

Ind_BVIL_CF Rev 9 dated Mar 28, 2019